Scope and arrangement
The 9/11 United Services Group records consist of electronic and paper files. The bulk of records are electronic. Users should consult both the electronic and the paper records to gain a full understanding of the organization.
The Administrative Files relate to the governance and steering of USG. The bulk of these files are meeting minutes from the Board of Directors, the Finance Committee, and the Nominating committee - most of which are electronic. There are also staff management flow charts, all-staff meeting minutes, photographs from office events, and strategy documents such as notes from board retreats and an early service coordination operating plan. Strategy documents from the inception of USG are found here, including the September 11th Fund studies that led to the formation of the 9/11 United Services Group. There is also video footage from a two-day conference held in January of 2002 for member organizations.
The Service Coordination files document USG's main focus in action: the coordination of service throughout the member agencies. These files hold service coordinator training booklets and meeting minutes from internal service coordination centered committees, such as the Service Coordination steering committee and the Committee for Serving Undocumented Clients. There are weekly hotline reports and a record of how many clients each service coordinator was carrying on a weekly basis. There is also correspondence regarding workshop announcements and training session agendas. Agency files hold correspondence with member organizations, eligibility limitations, service coordination issues, informational packets, phase-down coordination plans, and individual agency brochures.
The Information Portal files document all aspects of the portal - the assistance guide, the community website, newsletters, the public website, and the online referral system. The assistance guide files hold correspondence with translation services, guide drafts and final copies, charts showing divisions of labor within the group for managing guide updates, internal and external focus group surveys, and guide marketing and press. The community website files hold weekly updates, community website utilization statistics and website content arranged by date. There are also copies of the "today's headline" messages sent to all service coordinators, highlighting daily 9/11-related press. Public Website files consist of site content, revisions, ongoing needs online surveys, traffic statistics, and content testing documents. There are PDF files of every newsletter within the electronic records. Press clippings which were displayed on either the Community Website or the Public Website are found within the paper portion of the records.
USG's Advocacy and Community Relations files contain advisory council meeting minutes and notes, advocacy plans and notes from community involvement brainstorming sessions, and notes from planned events with groups such as the Asian Mental Health Alliance. Files containing application statistics and correspondence with FEMA's mortgage and rental assistance program are also here. Advisory council files (primarily electronic) hold meeting minutes, which document the evolving issues of victims and their families in the wake of 9/11.
The Financial Advice Referral program files hold training manuals for participating financial advisors, copies of outside financial planning needs studies, and videos introducing victims and their families to financial planning.
The Framework files contain the initial Framework report and document USG's work on the Coordinated Assistance Network. Files consist of slide presentations on inter-institutional coordination and disaster scenarios, as well as meeting minutes from teams in other locations, such as Washington, D.C. The Coordinated Assistance Network files hold participant lists, surveys, meeting agendas, presentations with screenshots of victim assistance software, and training manuals. There are also meeting minutes of USG's Framework Implementation Team and correspondence with FEMA and the OEM regarding the organization of quick and efficient relief efforts and framework meeting coordination. Many of USG's service coordination training materials were used in training at a national level. Researchers with an interest in USG's framework efforts may wish to consult the training materials within the paper Service Coordination files as well.
The Ongoing Needs Study files consist of background research; correspondence with McKinsey, the group operating the study; drafts; and copies of the final study. There are also press releases, board presentations, internal reviews and input from the staff as a whole, reports on key findings, and the minutes of the study's steering committee.
Technology files hold training manuals for DataMart, memos regarding future technology initiatives, and the meetings and notes from USG's Technology Working Group, who were responsible for keeping the DataMart and Information Portal up to date.
The records hold a small selection of ephemera - a 9/11 United Services Group banner and a t-shirt printed with the names of the member organizations.
Users may also wish to consult the September 11th Fund records, Manuscripts and Archives Division, The New York Public Library.
Alphabetical by file title.