{"value"=>"<p>Haygood, of the Graduate Library School of the University of Chicago, undertook a survey of users of both the Reference and Circulation Departments. After a preliminary survey in 1934, this report tabulated 19,595 questionnaires and created what was described as the largest sample of urban library patrons in the United States. The survey compiled data from both the Circulation Department (16,540 questionnaires) and the Reference Department (3,055 questionnaires). Its particular interest was the age, gender, education level and occupation of the users as well as amount of use of the Library, activities within The Library, use of the catalog, materials used, satisfaction levels, complaints, and suggestions for improvement. There are numerous tables which correlate these various data against one another. An unusual feature of the survey is the list of Most Widely Read books cited by The Library's users. It should be noted that this typescript has some missing tables. Among its findings were that the largest category of users in the Circulation Department were students (38%) while the largest category for the Reference Department were professionals (59%). For users of the Reference Department, it found the motivation to be broken down into the following three categories: Intellectual (48.7%), Vocational (38.7%) and Recreational (11.3%). It found that males comprised 70% of the users.</p>"}